Refund policy

We’ve got a 30-day return policy, so if you’re not completely happy with your purchase, no worries! You’ve got 30 days from the day it arrives to get in touch and request a return.

To make sure your return goes smoothly, just keep the item in the same condition you received it, and in the original packaging.

To get started, just flick us an email at hello@glowandglory.co.nz.

Once your return is all good to go, we’ll send you a shipping label and clear instructions on how to send it back. 

Got any questions about returns? We’re always here to help at hello@glowandglory.co.nz.

 

Damages and Issues
When your order arrives, please check it over and if something’s not quite right (like it’s damaged or you received the wrong item), get in touch with us straight away! We’ll sort it out and make it right for you.

 

Refunds
Once we’ve received your return and checked everything, we’ll let you know if your refund’s been approved. If it is, we’ll process it back to your original payment method within 10 business days. Please keep in mind that it might take a little extra time for your bank or card provider to post the refund.

If it’s been over 15 business days since you got the “return approved” email, just give us a shout at hello@glowandglory.co.nz and we’ll check in on things!